Hathway Cable & Datacom — my broadband is not installed yet and i have requested for a refund. no update from hathaway regarding refund

Vidyesh

Address:

Bangalore, 560043

Applied for a broadband connection on 24 march 2020 by paying 5303 online. The guy who was about to install indormed that the installation will be done by 28 march, however he had switched off his mobile. Was afraid and as per the sms received from hathway, requested for a refund by providing my account details on 28 march. The time to receive refund was 3 days. Still i have not received my refund back in my account. The guy who sent the link from hathway requesting to make payment was abishek and his contact number is [protected]. These hathaway people cheat amidst the covid-19 pandemic. They are really helpless. If i do not receive the refund, i wish to make a complaint in consumer court and sue hathway

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Hathway customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

Hathway Customer Care's response Hi Vidyesh, To be able to help you further and to resolve your issue, we would be needing your City. Please share your City so that we can resolve your issue on a priority basis. Thank You! Hathway Customer Support Team.

Mar 30, 2020

Updated by Vidyesh My city is Bangalore. I am not looking for installation of your services. Kindly refund me the complete amount of 5303 which I have paid.

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Comments

Vidyesh

My city is Bangalore where I have applies the connection. I am not looking for installation of your services. I am looking for a complete refund of 5303 into my account

Hathway Customer Care's response, Apr 1, 2020

Verified Support

Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Hathway account number, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.

Ankita Palekar

I am also facing same issue. I paid entire amount on 6th April 2020. Still installation not done. If it cannot be done then why are you people taking installations . Just say no if it cannot be done. Also if this does not work out so we have to see some other broadband providers. In this lockdown period its really difficult to check for the same

Mahesh Gudadinni

Jan 23, 2022

I paid amount online but still cabling team not reached my address for installation... Im calling hathway executive but he is not picking up my calls, my hathway acount number: [protected]
I send an mail after 24h of payment regarding my issue but not received any reply.. before online payment they promised of installation within 4h.its been then Day not response...