Hathway Cable & Datacom — my hathway account deactivated because of the mistake from hathway, its one month old complaint... nobody has resolved

srinivasa rao e

from Chennai, Tamil Nadu

Address:

Hyderabad, Telangana, 500056

Hi team,

My name is srinivasa rao e (Account no. [protected]) and i raised a complaint on 6th nov as per below. Temporarily your team has activated my account. Even though they have excess money in my account (As per below complaint and payment details) they generated bill and asking for the payment.

Its already 1 month after i raised new complaint. Still no one has resolved and i did not received any calls to resolve my issue.

It seems to be your hathway team is not interested in resolving the customer issues. They received the excess money and they are very happy with that.

Whether you are going to resolve the issue or not?

Earlier complaint details:

My name is srinivasa rao e ([protected]) residing in santhoshima nagar colony, secunderabad. I paid annual subscription twice in last year: 1st time on 18th may 2018 - rs. 5318.94 and 2nd time on 15th august 2018- rs. 5650/-.

I paid twice because your executive called me in aug and told about to expire, so, without checking i paid. Later i found that i paid only in may 2018 and i raised complaint for refund. They confirmed that that it will be activate for 2 years.

Last month my account got deactivated and when i raised complaint amrutha from escalation team asked me to pay rs.600/- because our billing team told that there is a pricing difference and if you pay we will activate. And also she confirmed that it will activated for 1 year.

Again your team deactivated on 20th october and asking for payment. Again i raised complaint and lakshmi from head office - hyderabad told me even though you paid amount twice our backend team is not accepting for the activation.

Daily i am getting calls minimum 4-5, i am telling the entire story and they are saying we will resolve and will get back to you.

Till date nobody has resolved. Can you please look into this and resolve at the earliest?

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Hathway customer support has been notified about the posted complaint.

Dec 04, 2019

Updated by srinivasa rao e what is the status?

Dec 13, 2019

Updated by srinivasa rao e Account got deactivated again...any progress on my complaint????

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Comments

jahan.v

While recharge they confirmed 1 month extra if we pay for 3 month. But they extended only 15 days. Raised multiple complaint on this but no response.

WORST EVER CONNECTION

Vijay1216

from Chennai, Tamil Nadu

They are call me every day. I Told them don't call me back. But still they are calling.

1234@1234

from Vadodara, Gujarat

In 2019, I cancel my internet connection. I have already inform to hathway. Still they are calling for renew at list 5 call. They are really harassing to their customer.

Hathway Customer Care's response, Dec 4, 2019

Verified Support

Hi, We apologize for the inconvenience would request you to please share your city name and Number so that we can ask our team to restrict calls to your number at the earliest Thank You! Hathway Customer Support Team.