Hathway Cable & Datacom — need immediate response | worst customer service from hathway broadband

Address:

600042

Team,

Account #:[protected]
Service Request Ref.#:10092018W210227

I have raised a ticket, regarding (3+1) offer last Monday. But I did not get a proper response till now. When I contacted the customer care service,
they pointed me to another team and when i questioned regarding the service they again pointed me to another team. Even when I asked to connect to higher official, the call gets disconnected after 15 minutes waiting time.
Even after repeated request of callback option was initiated from my side, it did not happen one time also. I thought the service of hathway was way better than other service providers, but I was very much disappointed and depressed due to the false promises given by your team regarding promotion of (3+1) offer.
I definitely need compensation for the disappointment and depression that i had gone through these 1 week, also I need an explanation for below questions.

1. Why the (3+1) offer was not initiated as per your advertisement and promotions?
2. When I contacted the customer care, they said tat, it will be reactivated after the approval of higher officials, but to my surprise it was not done for the past 1 week. why?
3. what compensation would I get for the carelessness and ignorance which resulted in stoppage of service for the past 1 week, even though I have paid for the offer?

I need an immediate response for my queries and my problem has to me sorted out with immediate effect.