[Resolved]  Hathway Cable & Datacom — new broadband connection- refund

Address:	Hyderabad, Andhra Pradesh, 500048
Website:	www.hathway.com

Actually i have requested for new broadband connection on 20th july 2018 and paid via cash of amount rs.3180 on 22nd july 2018. No installation has been done till date. Almost one week gone. No cabling and installation done and called several times the customer care. No proper response till now. And i have requested for refund as well. The customer care told that it takes 15 days time and executive will call back. Till now i havenot received any calls from them.

Account number:[protected]
Transaction id: 13811032
Amount paid : 3180 inr

And below is the message is have got after payment.

Dear customer, payment of rs.3180.0 received on 22-jul-2018 with transaction id r[protected] by cash for a/c no.[protected]. Service will be restored within next 4 hrs if deactive

And after contacting customer care, regarding the issue. Ill get the following message. I got below message around 8 times.

Dear patron, we have completed the cabling work at your place. Our support engineer will visit you shortly for the installation of your hathway internet connection, kindly be present for the same.

Till now no valid response from the hathway team.

Please refund me back.