[Resolved]  Hathway Cable & Datacom — new connection acct#[protected]

Address:

600116

I am writing this because the new connection not provided yet as promised. I am from chennai and i've reached out to hathway for new connection and one bharath (He introduced himself as manager - sales) ph# 91-[protected]) and we discussed all the clauses and i paid the payment of $2640 (With playbox, static ip & two month subscription) on 08/03/19 and he said installation will be done on friday or the next day (Saturday max). But the next day someone from installation called me and inquired about my address and i provided the same and they told me connection feasibility not available for my location (This was discussed with this guy bharath before i make payment and he did check with that engineer and confirmed that connection is available) and after that only i paid the payment.
After this, i am trying to reach out to him, but he is not picking up my calls and sending template messages like, "i am in death" "i am in meeting" and not picking the calls.
Now, i don't know, what happened to my money and what's the status.
I've to next steps, if i don't receive any updates asap.

And moreover this is worst customer service from the sales time itself