[Resolved] Hathway Cable & Datacom — new connection - cheating in chennai

aravind150

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600033
Website:	www.hathway.com

On jan 26, 2018 we opted for six month subscription, shortly after registering online a executive showed up, and collected the fee (Rs.7120/-). He said that, "we complete the installation the next day". That's it nothing from them, when i called their executive who collected the money he switched off his mobile. When i tried to the office person who has guided this executive she replied, "sorry sir i am no longer part of hathway i had quit my job please don't call this number". After paying i never expected this from them i feel like i am cheated.

@hathway : i have once used your isp services before, that's why i trusted you guys please take some action to restore that faith.
Ps: please provide your employees with company phone numbers and mobiles, i guess customer services is not part of that rs.500 core three year plane investments. If this goes on like this, then you will not achieve 5 lakhs customers, you won't even end up with 10 (Ten) customers.

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Feb 7, 2018

Complaint marked as Resolved

i got my money back

Hathway customer support has been notified about the posted complaint.

Feb 02, 2018

Updated by aravind150 After calling the customer care the third time they conformed me that my area is not covered. If they would told me that a week ago i would not cancelled my old connection now i am left with no internet.

@ Hathway : If my area is not under your coverage then why the heck you collected my money on top of that you guy didn't give me a correct answer.

Please provide a coverage map on your website so that what your employees can't do customers can identify the coverage area and act according to that.