[Resolved] Hathway Cable & Datacom — new connection not activated-need action

suchimoni

from Mumbai, Maharashtra

Address:

Atul Paradiso C401 Chatrapati shivaji, Road,Utkarsha Chowk Wakad, Pune, Maharashtra, 411057

My account number is [protected]
I raised new connection request on 4oct.
Sales person sagar assured it, connection will be installed on 5th oct and will start immediately.
Which has not yet been started. Why false promises?
If the new connection takes 3 -4 working days then this should be informed in prior. Why our you misguiding people? The electrician took rs 400 for concealed cabling into my flat, which i assume should be part of hathway installation, but still i paid.
I would request you to disconnect the service and pay back the paid amount of rs 2300. The manager amarjeet singh is also not responding to my calls.
I had already told them i want immediate activation as i needed to work on laptop and from home. I was assured it will be done in 1.5 hours post installation.
Sagar - cell number was - [protected]
Amarjeet cell phn - [protected]

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Oct 9, 2019

Complaint marked as Resolved

I haven't received any email or any call for this complaint. Why is the ticket set to resolved ? Please reopent this ticket. My account is still not activated.

Hathway customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Hathway Customer Care's response Dear suchimoni,

Appreciate you reaching out to us, we understand how inconvenient this could be. We have forwarded your concern to our team and an executive will get in touch with you shortly.

Thank you

Oct 08, 2019

Updated by suchimoni This is still not activated.Please look into this urgently.

Oct 09, 2019

Updated by suchimoni Account is not activated yet. Why is this ticket marked as resolved ?

Oct 09, 2019

Updated by suchimoni Account is now activated.

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Comments

Rajesh Bakshi

from Delhi, Delhi

I have taken new Hathway connection but i called many times to the cable distributor regarding TV9 Telugu channel is not coming since from 2 months but they are not solved this issue..