Hathway Cable & Datacom — no connection even after I made payment twice.

Address:

New Delhi, Delhi, 110092

I made payment of Rs. 650 for hathway broadband connection on 17th March 2018 through cash to Hathway employee "Babu". After the technical person visited me he was unable to configure it and left saying they would return my payment. Since then no one came even after so many follow-ups, and nor that amount was added to my Hathway account [protected].

After 2 months, I got a call from customer care asking me to recharge the account and ensured this it will work as they will provide their own router free of cost and they will also help me get the money back. After I agreed, they called me 4 times in 5 mins to confirm if payment is made and once I confirmed they stopped responding to my calls. I have made dozens of the calls to customer care in 3 days and every time they have said it will be installed in 1 hour but nothing happens.

I have been made fool twice by this fraudulent company. The phone number of the nodal officer on the website is out of service. It seems it is planned scam to take the payment and don't give service.