Hathway Cable & Datacom — no installation in spite of full payment

ameyas

Address:

560102

I applied for hathway broadband connection 4 days ago because my existing connection was down and unreliable. They promptly sent a person to fill in the form and collect money (3 months advance). The guy promised that the connection would be installed immediate next day. However, no one showed up. I called the guy several times, only to hear that he will arrange for the installation that day. No one turned up.

Next day onwards, the guy stopped picking up the calls. I called the customer care, who promised to get it installed that day itself. No one turned up. Next day i called customer care again and escalated. Still waiting for their technician. Interestingly, another guy from my building already has a connection. So there is minimal work needed. Very unprofessional and untrustworthy.

A/c number: [protected]

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Comments

Shweta563

from Vijayawada, Andhra Pradesh

I am facing the same issue. The Hathway guys hurried so much to get me to purchase the plan and now no one is showing up to change the modem. I am worried is it a fraud company. The guy has stopping picking calls and the other number is coming switched off. I called the customer care and he says corrodinate with them.. how to coordinate if they don't pick up the call ????? I was told the connection will be active in an hours time and it's been 3 days and I am getting nothing .. I want full refund of my money. Can't trust this fraud network anymore.