Hathway Cable & Datacom — no installation made for network connection: cancel connection and refund back

Address:

1st Cross, Venkatpura main road, Koramangala, Bangalore, Karnataka, 560034

Hi,
I called hathway person regarding offers about broadband connections. The plan is about ₹1886 for two months. He promised that the connection and router will be given within 24 hours after paying subscription amount. He created hathway customer id for me then shared a payment link over email. I paid the suggested amount v₹1886 over hathway website and received a payment receipt tooo.
It's been 5hours i am contacting him over call and messages, but has not that courtesy to reply once. He had promised the connection installation will be done in 24 hour's after paying broadband connection amount.

I have been waiting for whole day, i got no response from the person as welyas hathway customer service support.

Is it such worst service by hathway? Is there any system by hathway to provide kind service to customers?

I think hathway is not customer service centric platform. They don't even care of customers.

I request hathway broadband to cancel my connection request and refund my money back to the same payment method.

Below is my customer id:[protected]
Contact person: shanmuk:[protected]

Below i have attached payment receipt e-mail.

Thanks,
Chaitanya