Hathway Cable & Datacom — no internet connection

Address:

201, Sri sai Residency, Sector 2D,2nd left behind ratnadeep,, alkapoor, puppalaguda, manikonda, Hyderabad, Andhra Pradesh, 500089

It's been a week since they upgraded my connection to optical fiber. They installed a new router as well. But i am not getting internet connectivity. I've been calling the customer care every day and they are assuring me that it will be done by that day evening and i will get a message. But till now the problem didn't got resolved.
My registered email id is: [protected]@gmail.com