Hathway Cable & Datacom — no internet service provided or no refund provided

Address:

Hadapsar, Pune, Maharashtra, 411028

I was using hathway for last 1.5yrs with no issues. I was happy with the service so accordingly i have done renewal for 6 months plan effective from 24th jan 2019 valid till july 2019. But after 2 months, on 31st march 2019 suddenly my internet was not working. After raising multiple complaints which were auto closed, one day the technician come and inspected and said it is not possible to resolve this issue due to cable issue. So every time when i called customer care they were saying same words like this will be resolved in 48hrs. So even after 1 month still issue was not resolved. I have asked for refund for the remaining 4 months but still no reply from hathway. My account number is [protected]