[Resolved] Hathway Cable & Datacom — no proper internet connection and requesting for refund

chandu1992

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	www.hathway.com/About/ContactUs

Hi team,

We have taken the new internet connection four days back and the internet service which they are providing to us very poor daily the internet service is not working properly we are raising the complaint to customer care and they are saying that it will be resolved in 24 hours. Next day also the same thing happens and again we continue with the same procedure but the problem is not permanently fixed daily we are experiencing the same, so we taught of disconnecting the service so on the 3rd day i have dropped an email to the hathway hyderabad help desk team they have not responded to the refund request and the issue i have stated. Please initiate the refund request and return back the total amount which we have paid.

Account number [protected]
Mobile no [protected]

Please deactivate the internet connection and refund the total amount.

Was this information helpful?

No (0)

Yes (0)

Dec 23, 2017

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Nov 21, 2017

Updated by chandu1992 Hi,

There is no update from the Hathway Team.Please revert back at earliest.

Verified Support

Nov 21, 2017

Hathway Customer Care's response Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.

Nov 21, 2017

Updated by chandu1992 Dear Team,

This is to inform you that we have given many chances for you to rectify the issue but you have taken our kindness as foolishness, If you have any doubt on it please check how many complaints that has been logged on this account number :[protected] from the past few days.If you don't have the proper technical team to handle the issues with in less time why would we still continue your services.The time they had given the connection at that time only they haven't done properly.If you don't have an efficient workers that's not my issue right.We patiently waited for a long time for the support we didn't get the support and service also.We straight away want to disconnect the services and we want refund of money. We don't want to pursue your service further we have lost the trust on Hathway services. Please refund the total amount what we have paid.

Nov 21, 2017

Updated by chandu1992 Dear Team,

Kindly please provide the update about the refund of the money. Please revert back to us at earliest.

Related Hathway reviews

View all 6928 Hathway Reviews

Comments

sushma1

from Hyderabad, Telangana

I have raised several request to check my network i am getting 4 mbps instead i paid for 50 mbps speed. I called executives no one responds. such a worst service it is. Please help me asap. i am sending emails since from the first day.

Hathway Customer Care's response, Nov 22, 2017

Verified Support

Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.

mahesh manchala

from Hyderabad, Telangana

I paid 6 months package one week back.
No one is supporting for installation and lifting my calls
Very pathetic broadband service
Very bad bad bad
Need some help
Marketing executive cheated me