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[Resolved]  Hathway Cable & Datacom — non functional of internet

Dear sir,

Hathway internet account no - [protected]

1. We are using your hathway internet connection past one month, i have already recharged rs 1061 on 18 january 19. But still the internet is not working.

2. I already complained this issue through customer care on 28 january 19 at 1145am and he told to me that it's a technical faulty (Fiber optical cable damage) and we send a rep for repairing the same. But no one has to come. Again i made a call to customer care and they told they will send a rep before 3.30 for repair on 28 january 19. But no one has come.

3. I again made a call on 29 january 19 at 9.15 am for the same issue and they told they will send a rep before 11am for rectify the issue. Inspite of several complaints/verbal request, no one has come and attend the problem so far.

4. You are requested to take an immediate action, so as to maintain the customer satisfaction. This complaint please be treated as seriously...

From

Shivaji battalion
Officers training academy
St thomas mount, chennai
Ph no - [protected]
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Complaint marked as Resolved Mar 16, 2019

Complaint Status


[Jan 29, 2019] Hathway customer support has been notified about the posted complaint.
Verified Support
Hathway Customer Care's response Jan 29, 2019 Dear PrasobhC,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband
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    Hathway
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    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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