[Resolved] Hathway Cable & Datacom — not disconnecting my hathway account

 
4 Reviews
Pune, Maharashtra, India
 Shrikri on Feb 20, 2019
My Hathway broadband account number is [protected] ( at Wakad, Pune) . I have requested the company to close this account more than a month ago. But daily I get nonsense call to renew my account by a month or 3 months. I want Hathway to come and collect the Modem Device, but instead irritatingly these guys keep calling repeatedly asking to renew the account.

When I ask them what happened to my disconnect request, each such person says I will raise a complaint but I think there is no concept of closing account in Hathway.

Kindly arrange to stop these renewal calls as I am now totally frustrated with Hathway and will never even suggest Hathway broadband to any other person.

My contact [protected]
Complaint marked as Resolved Apr 3, 2019

Complaint Status


[Feb 21, 2019] Hathway Cable & Datacom customer support has been notified about the posted complaint.
Verified Support
Hathway Cable & Datacom Customer Care's response, Feb 22, 2019
Dear Shrikri,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

The same thing has happened with me as well. i personally visited a hathway office in lower parel mumbai. even after personal guarantee by the employee that the renewal calls will stop, they did not stop.

what you said about hathway not having the conecpt of closing account is true. each time i got the same response " that they will update it in the system and i will not received further renewal calls".

all were just blatant lies conveyed in a soft voice.i dont understand why hathway doesnt work on improving its horrible customer service and internet connection.

all i want is for hathway to disappear from my life.
Hathway Cable & Datacom Customer Care's response, Feb 22, 2019
Verified Support

Dear Rushab jain,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband
More than 10 days gone and I still haven't received any call from anyone in hathway to collect the Router and close my Hathway Broadband account.

Luckily though I got only one call for renewal in past 10 days. Tried logging into their Webpage using my account number and see if I missed on any account closure formalities, but do not see any concept of Account closure procedures at all.
Hathway Cable & Datacom Customer Care's response, Mar 2, 2019
Verified Support

Dear Shrikri,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband
i think these responses are computer generated, its been over a month and still no solution to my problem.

i still keep getting calls from hathway but only once or twice a day which is a good thing i guess.

luckily i have truecaller and they show up as spam numbers so i dont have to deal with listening to thier lying voices.

so funny they keep asking for hathway account number when instead they should take the initiative and go ask in their offices for complaints registered by the respective people.

they think we will leave our job and life to follow their ### corporate rules and logic..

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    Hathway Cable & Datacom - not disconnecting my hathway account