Hathway Cable & Datacom — not following trai rules & regulations

Address:

M S V Praveen Chandra, Plot No.74, Snehamai Nagar, MEdical & Health Colony, Vanasthalipuram, Hyderabad., Rangareddy, Andhra Pradesh, 500070

Sir,
I am having trai cable tv connection at my home.

My cable box mac id is: 24767d63ff72.

I have downloaded my interest pack of cable channels and got the list my area hathway cable operator. He asked me wait for one month to get it done and forced me to take the plan which was created by them. This month also after my repeated requests, he is not activating my selected channels and he is forcing me to choose from the package of channels suggested by them.

Also i requested him to update my mobile number, email id and mac id in the hathway website, so as to enable me to get my channels selected online. But he is also not helping me regarding this.

More over, they are making me to go to their office every now and then and are no available over the phone. Also the hathway customer care is not responding over the numbers provided in their official website. Those numbers are useless.

The amount that they are charging is very high and does not contain the channels that i requested.

Please make it a regulatory and mandatory to all the service providers also the local service providers to follow the rules framed by trai.