Hathway Cable & Datacom — not getting my selected channels and unethical behaviour

Address:

Saradapally, Asansol, Burdwan, West Bengal, 713304

Dear hathway,

I am one of your customer of cable service from asansol city of west bengal (Pin-713304) and is using cable services for the last 2 years from the same local cable operator who is currently working under you and collects cable payments in cash from my home.

After the announcement of the trai i am eligible to choose ala carte plans comprising only of those channels i wish to see and i have submitted my plans on feb, 2019 in the online website of hathway.

The channels were even given till the end of july, 2019 but from august 2019 your own cable fee collector cum operator came and took 230x3=690 rupees payment for 3 months in advance as usual but i was not getting the channels i selected but only just few handful of them even after paying the money and your operator named 'arun' ([protected] phn no) is now telling me that he is not obliged to listen to my ala carte demand and cannot fulfill it even after taking my payment and said i can go anywhere and even complain to hathway, he doesn't care.

This is nonsense, absurd and ridiculous that i have to face this kind of service from hathway. I want immediate action from hathway regarding this and provide the channels that i paid for.

I was even made to submit a revised online submission form of ala carte channels myself on the hathway website but even after doing it today, i am getting no response or the selected channels.

Acc no - [protected]
Hathway card no[protected]