[Resolved]  Hathway Cable & Datacom — not installing the router and domain and starting the connection after payment

My account number [protected] in the name o[censored]sha panwar, was deactive for last 4 months and their team took the modem and router as well,

I got call from one of their sales executive regarding a plan of 3+1 (4 months) with 10mbps unlimited speed costing 1850inr,

I did the payment on 8 march 2019 and informed the sales executive, she told me that modem and router will be allotted anyhow by 9 march 2019,

It's been more then 24 hours since i did the payment, no one has visited to install router and modem for my connection and start it.

I am calling continuously the sales executive as well and she is telling me that the team from mumbai had not forwarded the response to install the modem and router.

I want my connection to get stated today on 9 march2019 anyhow as i am a working freelancer and had to incur loss due to them, or they should refund my money.

My connection is of indore.