Most pathetic broadband service ever. This is not about connection speed but regarding my Money Back. My Complain number: 16160130. Customer care people are full of dumb AH only. They don't know the solution except keep you on hold for long if possible they can make you on hold all the day, they are quite expert on it because their supervisor trained them like this way only how to torture to the customers who are asking refund for their own money.
Specially Mr. Zikriya from so called escalation team promised me so many things but at last same result. No update no call back. And again if I am calling to the customer care and asking for Zikriya then again as usual i am on day long hold. Today 11th April i called 3 times. First i spoke with Sanjukta, then Aslam then Saif all are "beep beep", they kept me on hold individually for more han 15 minutes saying the call is getting transfer to the big AH Zikriya very soon. But Mr. Zikrya is busy may be cleaning his manager's. So Mr. Zikrya once you are done with your cleaning job please get back to me.
Now come to the Billing team. As per last update (I forgot the date actually, may be 3 weeks before), my case is pending from Billing department. Now my question is what billing team is doing with my money ? Very sorry to say, are you feeding your family with the interest that you are getting by blocking my money? Really let me know if i can help you with some charity foundation. hey can help you very nicely.
Dear Management,
Doing business is good but with such kind of AH people is not at all good. Rest you know better. If you are also a part of sharing my interest money for feeding your family than I have nothing to do requesting you. Else look after this matter and solve it and stop humiliating customers like this.
Regards,
Your one of lucky victim Pradip Kumar Jasu [protected] Was this information helpful? | 
