[Resolved] Hathway Cable & Datacom — not refunding the deposit amount

Prathap Ns

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560033
Website:	www.hathway.com

I'm a customer of hathaway broadband with account number [protected]. I have fed with their unprofessional service and hence decided to disconnect. Once i disconnect the service, i got a call from customer care on time to collect the modem. I have requested to give one day to return the modem as i'm traveling to out of station. But guess what customer care person has said to that, they have threatened me if i don't return on the same day i will get legal notice. Hence i made available and returned modem.

After returning the modem, i haven't received any call about my deposit amount return. I waited for one month and called customer care, now customer care person has said that ticket has opened and you get a call within 24 hrs. As expected the call not came but ticket has been closed. Hence decided to call again, this time customer care person said again ticket is opened and you will get call tomorrow.

My complaint is not about the deposit amount. I have already decided that hathway is already looted me. But how to trust this customer care person's about the information they provide. I think you shouldn't say the customer support is present for 24/7. You should say that hathway has support team to waste customer valuable time.

If these hathway can threaten that they can legal for one day delay, i deserve to complain about them here.

Guys, please don't go with hathway at any cost. Even small providers like tikona are far better than this unprofessional hathway.

Hathway you truly deserve this complaint.

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Nov 27, 2018

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

Hathway Customer Care's response Dear Prathap Ns,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Nov 09, 2018

Updated by Prathap Ns Thanks for replying with standard reply.
Your concerned team has not acted anything on it.
I took responsibility of calling you again and again for reminding.
Finally the outcome is that they directly said that hathway is not responsible for the person who took the amount during installation as registration charges.

Guys,
Be aware before taking the connection of hathway. The hathway is very unprofessional and the person's who designated as floor executives are just the person's who talk basic english like kids. They are not able to understand the problem.

I'm surprised that after complaining in consumer complaints too, the hatway calls to recharge again and they don't know that i have disconnected the connection.
I strongly recommend to not get fooled with hathway. Better go with 'ACT Fibernet' or 'Airtel' who are far far better than these hathway corporate robbers.