[Resolved]  Hathway Cable & Datacom — Offers not honored

Address:

Chennai, Tamil Nadu, 600042

March 17th i requested for new hathway broadband connection, on the time of payment i wished to opt monthly payment, but the sales person asked me to pay for 3 months so i will get a month free, ie if i pay for 3 months i will get service for 4 months.. So i agreed to pay for 3 months and paid by cheque, 18th i got the connection installed, even on that time i confirmed about the offer with that person, he called and asked someone he says area manager and confirmed that 3+1 offer is there for me, but on the hathway dashboard it was not shown, i asked them again and he said it is offer and it will be updated later and convinced me. Now after 3 months i was getting calls and messsages asking me to pay bill before june 17th, i lodged a complaint with hathway customer care on 12th june and explained the issue to a executive named vasuki, she promised me to resolve the issue within 72 working hours, but seems not cared about my complaint. 5 days later on 18th they deactivated my broadband connection, i am calling them often and asking about this but they are not cared about my queries, on 19th i called twice and on second call an executive named prabakaran attended the call and saying that 3 months back there was no such offers, and asking me to pay for another 3 months and i will get the offer this time, irony is i spoke with the same guy regarding this on 18th june, i am asking them for more than a week now they are asking me to pay for another 3 months to get the offer.. I think hathway customer care people see their customers as clowns and fools. They promised me the offer and now they are cheating me.. Bitter experience with hathway. I suggest people not to get engage with any of the hathway services..