Hathway Cable & Datacom — packet loss

Address:

Hyderabad, Andhra Pradesh, 500036

During online gaming, there is a frequent packet loss due to which there are a lag and even the connection stability is not proper i am getting frequently disconnected. There has been no proper lookout for my problem whenever a complaint is given they just message me it is resolved without any confirmation with the client.
My account number is [protected].
I just want the problem to be resolved as it is the last month of my package if a feel that this issue would not be resolved i would probably change to another service provider.