[Resolved] Hathway Cable & Datacom — paid for 50 mbps and getting 23-24mbps

ritesh2123

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500018

I took the connection on 9 dec 2017 and the plan is bb2 50mbps unlimited pre 6mtly i. E. 9-dec-2017 to 8-june-2018.
I was promised to get 50mbps and i am getting 24-25mbps not more than that. I have raised more than 10 tickets to get the issue resolved, but till now i haven't got proper response and they close the ticket without intimating the customer.
And more over they hung up the call when i ask them to connect the call to their supervisor.
I have attached the complaint screenshots also. I have taken screenshots on multiple days.
I called the executive to close my connection and want my money to refund but till now there is no response, its been almost 5 days and also sent mails to close connection. When you can't provide proper service give back my whole amount.

Account number:-[protected]
Name: ritesh
Payment type: prepaid
Amount :- 3180
Date of payment:- 9 dec2017

Note:- don't simply close this complaint without the issue resolved.

+6 photos

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Feb 4, 2018

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Jan 03, 2018

Updated by ritesh2123 i raised a ticket to close my connection on 2 jan 2018 at 9:47 am i.e. 02012018W319775. I even dropped mails to close the connection.
Today i.e. 3 jan 2018 11:15am i get a message that ticket has been resolved. But no 1 from hathway contacted me for futher discussion about my refund amount and when I am calling them they are keeping my CALL ON hold.
### hathway guys you ***** all are theives dont provide proper service and just there to eat customer money.

Verified Support

Jan 03, 2018

Hathway Customer Care's response Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.