[Resolved] Hathway Cable & Datacom — paid for 50 mbps but getting less than 22 mbps internet speed

 
2 Reviews
 vgoyal29 on Sep 3, 2017
I am using hathway internet service from apr-2017, i paid first 3 month 50mbps plan first time and i was happy with the service that time. But after the expiry of that, i paidbps but they are providing me less than 22 mbps internet speed.

I have raised complain to hathway may times, they have looked into it also. But not able to resolve the problem. I have paid full amount for next 6 month for the plan name "thunder4 50mbps blr pre qtrly" but they are not able to provide the proper service.

Below are some informations:-
Account number - [protected]
Phone number - [protected]
Payment type - prepaid
Amount paid - 5353.4
Date of payment - 21-jul-2017
Name of person - vijendra

Resolution :- since i have checked, they will not be able to provide me proper internet speed of 50mbps as per plan i would like to request for refund.

paid for 50 mbps but getting less than 22 mbps internet speed
paid for 50 mbps but getting less than 22 mbps internet speed
Complaint marked as Resolved Oct 6, 2017

Complaint Status


[Sep 03, 2017] Hathway Cable & Datacom customer support has been notified about the posted complaint.
Verified Support
Hathway Cable & Datacom Customer Care's response, Sep 04, 2017
Dear Sir,

Thank you for sharing your details. An executive will get in touch with you ASAP.
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

hello sir did they solve your connection plan miss match

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    16%
    Complaints
    2238
    Pending
    335
    Resolved
    260
    phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 22 2600 1306
    location
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
    Hathway Cable & Datacom - paid for 50 mbps but getting less than 22 mbps internet speed