Hathway Cable & Datacom — paid for the renewal still net is not working

Address:

Mumbai City, Maharashtra, 400022

I made payment through upi on 3rd of may 2018. Its been 3 days and net is still dead. Tried registering complaint, i was asked to wait for 24hrs. No support from hathway team. They have all mode of payments on there portal but it doesn’t work. The customer care executive told me what can we do if we haven’t received the payment although i have given them all the necessary details of the transaction.