Hathway Cable & Datacom — pathetic customer service by supervisor

I just tried calling toll free number [protected] for my difference in monthly bill but the customer service agent was unable to provide any information (Including many holds in between) so asked to transfer to supervisor. When spoke to supervisor sushil kumar from delhi, it was misleading information and no proper help provided by him. When asked for telephone number he kept me on hold for a long time and when he came back he said information is not getting popped up. Finally after wasting 20 minutes on call they both where unable to help me. Its quite frustrating and now i know that its useless to call hathway.