[Resolved] Hathway Cable & Datacom — payment done but service delayed more than 4 days now

VineetM78521071

Address:

Aundh

Hathway account no:- [protected] new installation issue.
I did 6 month package payment last saturday 9 may 2020. Payment was 4365/-
The first contact person number - sandeep gaikwad ([protected]) and later i did payment within 30min and sent him 6 digit otp regarding form submission. And he commit me that. "sir setup will complete within 5 days from saturday (The sayment date)" but nothing happened till date.
Monday (11may) i received call from next process than also i did 3 time call to different-different customer services desk but nothing moved.

Now they are telling me sir you living in non-service area but bavdhan pune pin 411021 is very happening place. Also my neighbor using hathway broadband than what is the problem.

Please contact me or let me know when my money will back if non - service area you guys find out.
Call me on registered no:- [protected]

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Aug 8, 2021

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

May 19, 2020

Hathway Customer Care's response Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.