[Resolved] Hathway Cable & Datacom — payment done for new internet connection after payment not responding from the company.

srisunny

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 500018

Hi Team, I have applied for new broadband connection from hathway on 29th jan 2019 paid on the same day at 3:10 pm as directed by their service provider through upi qr code scan in their ISP. Hathway portal. After payment they are simply not responding to the service by showing reason. Amount not affected to account. I have transaction reference number transaction id and confirmation from upi site and all . Attaching all the proofs here. When I call them every time they are saying 24 hours. It's been 8 days till now no response at all. Even I sent mail communication to entire hathway team even though no response from them. Please help me with this.

Regestered Hathway account info:
Account no: [protected]
Email id : srini.[protected]@live.com
Mobile: [protected]
Name: Srinivasa Rao P

My details.:

Srinivasa Rao P
Mobile: [protected]
Email: srini.[protected]@live.com

+4 photos

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Mar 9, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Feb 05, 2019

Updated by srisunny I am doing a regular enquiry on my issue with hathway I am sending continues mails as well please refer to the mail bellow. Even though there is no response from them about my payment to the account number [protected].

Verified Support

Feb 06, 2019

Hathway Customer Care's response Dear srisunny,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Feb 06, 2019

Updated by srisunny Hathway is making wrong statements like payment not done but my banker statement also showing me the upi transaction information which is done to hathway upi account.please have a look on it. Payment is completed successfully from my end. And Payment credited to hathway upi account. Please help me with this.

Feb 08, 2019

Updated by srisunny Hi Team,

Still now there is no response from hathway team not even single call. Could you please help me with this. I am waiting from so long to receive an update from them. Please help me.

Thanks
Srinivasa Rao P

Feb 10, 2019

Updated by srisunny Hi Team

Hathway not given any response till now not even responding to emails which sent to [protected]@hathway.net
Which is their primary contact please help me.