Hathway Cable & Datacom — payment received but connection not yet established

Address:

500018

I spoke with execute, he opened the account with my name and paid rs.3180 for new connection for 6 months on 23rd march 2018 they received the payment but the connection was not established. They activated the account without provide the physical connection. I requested for refund on 27th may 2018 and mailed to the concern department still issue not resolved. I spoke multiple times to customer care number they said will arrange call be to resolve the issue but still refund not yet processed