[Resolved]  Hathway Cable & Datacom — payment taken but service not provided

Address:

700064

Hello,
I am from kolkata salt lake sector-1. I have taken a connection from hathway with a agent named arun kumar. They told me that it will be done in two days. Then after 20days they have cancelled my connection and they told me that they will refund me soon.
Again another agent contacted me saying that this time it will be done and he knew about the previous case. This agent name was tapas das. As hathway is a big company and i thought that money will be refunded anyways so i again booked a connection. This time again the connection was cancelled and they have not refunded any money till now.

Its been two months now and i have not received any refund for any other the connection. Can someone please help me to resolve this issue. My contact number is [protected].

First bill is for rs2475 dated 13/12/2017 with invoice number 000165. Second bill is for rs2475 dated 08/01/2018 with cash receipt no. 12197
Attached are a photo of both the bills.

Their address written on both the bills is
"2nd floor eco-station, plot no 7 block bp sec-v salt lake 24 pgs ps bidhannagar-700091"

Now everytime i call them they only respond that your check is not ready we cannot do anything and not giving any definite time to return the money.