Hathway Cable & Datacom — poor customer support and no resolution

Address:

73, St.John's Road, Bangalore - 560042, Bangalore, Karnataka, 560043

I have been facing the problem of packet drops in internet connection for more than 10 days. Some times, i was not able to browse internet also.
I called Hathway close 10 times. Everytime, they said like it is a technical issue and they will contact me in 24 hours.
But, no one contacts in 24 hours and adding to it they will simply close the ticket. So, the next day again you will go through same process.
We don't have access to ticket updates etc.
They are taking customers for granted.