Hathway Cable & Datacom — poor dth and customer service and unable to disconnect connection and hathaway still charging rental charges

Address:

560037

Hi,

During the dth service regulation change, i had opted to a different package and had initial issues with the billing service as my last bill was not getting reflected. I followed with customer service for 3 weeks and had escalated but no luck.

I finally submitted request for disconnection which first support agent acknowledged but later came to know that was never taken and my request number was closed on no action. Submitted a second request which followed the same hathway process of no follow up by hathway team and closure.

I gave a final call (Thinking final call) to check on this and agent named: chaitra confirmed i had no due and the disconnection request has been taken and and agent will come to my home to take the setup box. I followed on this for a week and later had to make another call to check on this and got supervisor on call who said i have a rental due for ncf channel. I have requested for disconnection on march 3rd before my last billing cycle and had opened up 4 cases with hathway for this and this crossed 1 more month and they charging my the current month rental again..

Very pathetic hathway service and had sent emails to corporate head and zonal officers but no luck.

Details on request:
1st reqest[protected]g612598 march 3rd
2nd request[protected]w010231 march 15
3rd request[protected]w020402 march 23
4th request[protected]w176369

Escalate requests
5th request[protected]c39326
6th request (Hopefully final[protected]w301007

Customer support agents
Chaitra (Spoke to same person twice)
Kalailakshmi
Mohammed
Arun
Anitha m - supervisor

Dont have initial support agents name

Hathway support agents needs to be educated well and need to understand they should stop lie which they throw on customer