Hathway Cable & Datacom — poor service by hathway cable tv

Address:

LG/859,SANE GURUJI NAGAR UTTKARSHA CHAWL, Asalfa Village, Ghatkopar, Mumbai City, Maharashtra, 400084

I am using Hathway cable service since more 10 years. I am staying in Aslafa Village, Ghatkopar (west), Mumbai-84. As per my understanding this service is not directly provided to us but it is provided to local operator.. Due to this we face lot of issues like selecting channel, registering complaint for non working etc. There is no customer support nos, there are couple of mobile nos which are always switched off or not reachable. There is no fix number as such where we can call and register our complaint. In fact there is no customer care at all. We have stand in queue for payment/recharge and it takes one day for activation post payment. We have to keep STB on for day and wait for activation.

Last Sunday dated 31st May 2019 our services was not working. I have checked with neighbors and also tried the local office numbers. The mobiles were stitched off hence personally visited the office and found that there is some technical issue from center and hence it is not working for all the customers. This issue was since morning and was till late evening.

My monthly subscription is Rs. 400 and per day it comes to around Rs. 12 per day. Will you charge Rs. 12 less in next month. How will this compensated. This happens very often, during recharge as well.

Since selective channels is time consuming, these local operators deny these to uneducated peoples.

TRAI should make some guidelines in this regard. If already exist please let me know what are those.

Please take necessary action against.