Hathway Cable & Datacom — promised offers are not honoured and are frequently changed

Address:	New Delhi, Delhi, 110005
Website:	www.hathway.com

11/09/2017

Account no. [protected]

I have an issue with the services that you are providing. Apart from standard plans you also give extra offers which we get on our cellphones, such an offer was a plan for "3+1 month @50mbps with additional 5000gb" for which we payed rs 2650. After 1st month the speed was downgraded and the plan was altered with a 70 gb limit, though they resolved the issue but still again after 2nd month they again degraded it. I have contacted many times to customer care regarding this they say your extra gb is not added but nothing has been done. At the name of solving the issue they added 570 gb but after 4-5 days they again downgraded it to 270 gb. I am not sure whether they will further do such thing. This is seriously a breach of our trust and surely not a way to treat a customer.