Hathway Cable & Datacom — purchased channels are not viewing

Address:

8.anawar shah rd. Kolkata 78, 700078

I am, pradip kr de, consume no. Pp - 97 of hathway cable. Purchased sony gold, utv, movies ok, geo net wild on 13/03/2019
But suddenly they stopped viewing those channels.
Advised me to contact local cable operator, whenever contacted haripal cable, they made an contact with hathway.
I got the reply that they cannot do anything but resubscribe.
I don't know why hathway indulge such malign practice. I want them to stop it n compensate adequately.
Thanks