Hathway Cable & Datacom — received a sms mentioning legal notice has been sent to me and i need to pay an amount of rs. 12315.79

Address:

Pune, Maharashtra, 411021

Hello,

I am from pune. I had got the hathway broadband installed in my flat way back in july 18, 2015. My hathway account number is [protected]. The service was so bad, that i had to continuously keep calling them up to get the issue fixed but all in vain. I was so fed up with the service, that i again called up the customer care in sep 2015 and asked them to disconnect the connection and take away the modem box which they had installed. After trying to escalate my situation, the nodal officer attending the call convinced us that if the issue was not fixed in a day, then we can get the connection disconnected. I called her (Nodal officer) up again the next day and the nodal officer said that they would disconnect the service since they would not be able to fix the issue within the promised time in the area where i stay. We had not used the service even for a week. We contacted the hathway representative who had done the installation at our place to take the modem back and refund us the deposit paid for modem. But he never turned up.

In the meantime, below are the details of invoices received by me over email:

1. Bill no[protected] dated 01/11/2015
Bill amount - inr 2531.96 which i already cleared
This bill was sent to me after i requested for disconnection. So i was confirmed that no bills will further come and there was no usage from my side for the service.

2. Bill no[protected] dated 01/01/2016
Bill amount - 561.80
Not sure why this bill has been sent to me. The bill has no usage information.

3. Bill no[protected] dated 01/03/2016
Bill amount - 2234.14
Not sure why this bill has been sent to me. The bill has no usage information.

4. Bill no[protected] dated 01/04/2016
Bill amount - 3105.39
Not sure why this bill has been sent to me. The bill has no usage information.

5. Overdue payment email received on 17-apr-2016 mentioning that the overdue amount is rs. 3005.39 on bill number[protected] the details itself do not match with the bill details mentioned above.

6. Bill no[protected] dated 01/05/2016
Bill amount - 3986.23
Not sure why this bill has been sent to me. The bill has no usage information.

7. Bill no - b[protected] dated 01/10/2016
Bill amount - 9493.85
Not sure why this bill has been sent to me. The bill has no usage information.

8. Bill no - b[protected] dated 01/02/2017
Bill amount - 12251.57
Not sure why this bill has been sent to me. The bill has no usage information.

9. Sms received on my registered mobile mentioning that a legal notice has been set to my number for payment of rs. 12315.79. No further details about bill provided

This is really frustrating and equally upsetting. I have stopped taking any service from hathway cable & datacom for more than 2.5 years now and i am being sent such messages for paying for a service i never availed.

Its a humble request to the indian consumer complaints forum to kindly help me by getting this issue resolved at the earliest. I am not supposed to be paying for any service which i have never availed and this has been a really worst experience with hathway cable & datacom and equally disturbing for me.

All the pune contact numbers of hathway published online do not work anymore except on automated voice message service on[protected]. I tried calling up again today to find the details of my bill and i get to know of 0 mb of data used and rs 0 of bill outstanding. I am uploading the video which i captured today after receiving the sms. Hope this gives enough information to the forum to help me with my case forward.

Thanks and regards,
Richa