[Resolved]  Hathway Cable & Datacom — refund not received of rs.1000

Address:

Mumbai City, Maharashtra

Hello,
My name is vaibhav padia, hathway account no-[protected]. I surrendered the router on the next day of the expiration of plan. The person (Santosh) took the required router n adaptor n given a receipt with grn no. He didn't informed me that i have to call to customer care and needs to register a request for refund. When i called on 24oct2017, the request has been raised and from that day my 45days will be counted for refund, wjat about the past days (Almost a month) that are gone. I also have been told that backend team will communicate with me via call/sms/email, i didn't received anyone. It's the executive who didn't communicated me with proper procedure. On 12oct2017, i saw a refund request has been closed, when i called to customer care, i have been informed that it is still in process. After arguing with the executive she took the complaint[protected]w260752) and told me the money will be given to me in two days including diwali holidays. Today when i called again to customer care i have been informed that the refund is still under process, then why the status is showing me as a close on hathway application. Mr. William (Manager) was not ready to listen my query n not able to answer my questions, he was only saying the process is under process n sorry for miscommunication.
Please help me to get query solve.

Regards,
Vaibhav padia