Hathway Cable & Datacom — refund of advance charged for 6 months

Address:

Hyderabad, Andhra Pradesh, 500018

Hi Team

I am being a valued customer in hath way network for last 3 years .

My name is Jedda Mahesh reddy and my account no:[protected] .

Last month I have renewed internet connection for 6 months and I get the confirmation from the team that connection will continue to hold when you moved within the city and I have also mentioned the area am moving. Then the executive said service will be available in this area and accordingly I have renewed for 6 months . From last 10 to 15 days I am daily calling customer executive for connection update in my new premises after struggled for 10 days I got a call form technician and his way of speaking is rude and he is not at all willing to take the update for the exact location where am staying he just said that there is no connection available in your area and get off the call.

I try to call customer care and also mailed head office but till now i have not received any response from them. why should n't they pay my amount back as am not using my internet. Please help some one there.