Hathway Cable & Datacom — refund of excess payment

Address:

Mumbai City, Maharashtra, 400101

Around three weeks back hathway executive came to my home to register a new broadband connection. As i already had a connection which i had received confirmation over email from the hathaway people is terminated six months back. There is no setup of the account presently.

I informed him regarding this. When he was filling up the form he asked me to make a payment in the old id. I made a payment there and then a new account number message came. The sales executive informed me that i can make a payment again in the new account and the money i had paid earlier will be refunded.
I did the same. He also asked me to write an email to the hathaway billing desk which i did immediately. However, even after multiple follow ups the amount has not been refunded. It seems hathway has no intention of returning the money. They are using malpractices and are cheating customers