Hathway Cable & Datacom — Refund of money paid for a/c no: [protected] - cable tv

Address:	560043
Website:	hathway.com

Please refer to my complaint id: 06082016g06519 dated 6th august 22, 2016. Mr. Arun of your company called me and informed that my money will be refunded immediately as there was failure of activation of vc[protected].

In this connection, i would like to state the entire episode as follows for your ready reference:

1. On 1st july 2016 my cable connection was disconnected in spite of the validity of hd channels (Rs.1834 /-) till 28th march 2017. I have informed this to your customer care service staff several times and they informed me to make online payment for my base channels;
2. According to their instructions, i have made online payment of rs.4115/- on 7th july 2016 which was accepted and the receipt issued by you and the connection was restored ;
3. But the local cable operator mr. Rohith l. Achar of rohith star vision, horamagu agara wanted the money to be handed over to him and supporting him, you have disconnected the channels immediately on 7th july itself. You should have arranged with the local cable operator but you have deprived my money paid to you – total of rs.4125 + 1834 = rs. 5959/-which can be seen in my account no: [protected]. This is a criminal offence.
4. I have sent several emails, sms and calls to mr. Madhusudan, your nodal officer but he failed to reply to my emails and responded to my calls.
5. I wrote several letters to you and you also showed deaf ears, which made me to disassociate you as my cable provider.
6. I demanded the refund of money due to me i. E., rs.5483/- and sent several complaints/letters to you.
7. On 29th july 2016 mr. Arun of your company called me and after ascertaining the facts, informed that my money as mentioned above will be refunded and further sent me sms stating that the same is under process. He also informed that the cheque will be sent within 20 days.
8. But so far the cheque is not received by me till date.

I therefore request you to settle the matter immediately by sending the cheque for rs. 5483/- to the following address:

Mr. Stanley vinaya kumar
Flat 001, rr shashwat grove
New rajanna layout
Horamavu agara
Bangalore-560043