[Resolved]  Hathway Cable & Datacom — refundable amount for hathway modem ac:[protected]

Address:

Chennai, Tamil Nadu, 600125

Hi Team,

Account Name : [protected]

I have applied for new broadband connection from hathway after paying the initial amount 943 for one month with refundable amount for modem Rs 400 Total paid Rs. 1343/-. But they took 9 days to provide connection after so many follow up at least 5 to 6 calls for a day and follow up emails as well, I requested to refund the amount they didn’t do as well, finally 9th day one of the engineer came and given connection. After couple of days the cable got cut after so many follow-up guys came and rectified. The customer care is useless they will not take care of customer complaints. Every time we need to inform from when it was happened what was the issue. After giving the complaint number they say will send the technician in 24 hours, very irresponsible service.

I have consumed hathway broadband from July 2018 to August 2018 just for month usage and migrated some different network in Chennai with closing of this connection. Due to improper response and pathetic service we will fall into sick every time when talking to customer care.
Then they keep on calling me to surrender the modem, I request to return the money and request to taken the modems and they are harassing me that we will send me legal notice. Then couple of months later the technical person directly called me and took the modem by giving the slip for taking the modems back.. The hathway engineer conveyed me that our hathway people will call you against the repayment within a week. But still now didn't get any calls. Even I have been calling hathway custom care number they said if you use for 3- years then only they will refund the money. Need help in resolving this issue.

Attached the slip for reference