Hathway Cable & Datacom — Regarding refund

Address:	560037
Website:	hathaway.com

Due to the unavailability of the internet service facility to my new locality, i had to go for the termination of the service that i had acquired.i have asked the hathaway executive regarding the refund as i have hardly used the service for a month, they assured that the money will be refundable.
The same day, the other executive said that its not.
It had been more than a week and all i am getting is a call from the hathaway people regarding the submission of the router which they had given.
once i will ask regarding the refundable amount, they will just simply put this on their billing team and cut the call.
Next day same will be continued.
There is no such thing called TRUST between hathaway and their customer i must say.