Hathway Cable & Datacom — regarding refund

Address:

B4-704, Edeen towers,, Datta Mandir road wakad, Pune, Maharashtra, 411057

My customer id of hathway broadband is [protected]. They have not installed connection at my place. First they asked me to do online payment and when i asked for installation there reply was we are not serviceable in your area. It was on 26th of november and now it's march 15. 2020. I am struggling for refund. Everytime i call customer care there reply is we will get back to you tomorrow and your refund will be processed within 45 days