[Resolved] Hathway Cable & Datacom — relocation and refund

Rohith Thirunagari

from Hyderabad, Telangana

Address:	Hyderabad, Telangana, 500049
Website:	relocation and refund

I've same issue. Account # [protected]
At the time of taking connection, they said it will be relocated to any place in
Hyderabad. I've taken 6 months and extended 6 months. Now, I had to relocate to new place. Customer care has given me hard time, no one came to new place to setup until 2 weeks. We waited instead of taking new connection as we have paid for it. Later after 2 weeks after repeated calling, a technician came and confirmed they cannot provide connection. and that I'll be getting refund for that. So I called customer care and confirmed the same. They also confirmed it.
Later since I didn't receive any call from customer care regarding refund, I called they and found refund has been cancelled as I've prepaid it.
I don;t understand, why should I pay when I dont get any service. Is there any way to complaint regarding this?

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Aug 29, 2018

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

Hathway Customer Care's response Dear Rohith Thirunagari,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband