[Resolved]  Hathway Cable & Datacom — repayment issue from hathway

Address:600100

Hi,

I have consumed hathway broadband from july 2017 to september 2018 and migrated some other location in chennai with closing of this connection.

Surrendered router and adaptor by getting a acknowledgement receipt (Attached here). The hathway engineer told me that our hathway people will call you against the repayment within a week. But still now i didn't get any calls. Even i have been calling hathway custom care number[protected] last two weeks. They said our billing people will call you within 48 hours. Still, i'm not getting any calls regarding this issue.

Initially i have paid "thank you for paying rs. 1570. Your transaction id for this payment is r-8280588".

* worst service*

Thanks
Rajan
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Mar 11, 2019
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Feb 07, 2019
Updated by Rajan.123Ramana
If anybody using Hathway and planning to close the connection **Please Don't return modem and accessories** they will not refund our advance payment.
Verified Support
Feb 08, 2019
Hathway Customer Care's response
Dear Rajan.123Ramana,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband
Feb 13, 2019
Updated by Rajan.123Ramana
I'm not sure they will call me.
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