Hathway Cable & Datacom — request for disconnection and refund for remaining month

Address:

Bangalore, Chennai, Tamil Nadu, 600100

I have been using hathway broadband last three years on Bangalore, usually I preferred to pay half yearly plan so I got some offers like plus one or two months, recently I got transferred to Chennai location, I asked Hathway to relocate the same account to Chennai, they told "we don't have options to relocate and you have to disconnect here and we will give the refund for remaining month and get new connection on Chennai" based on that I have contacted Chennai Hathway and discussed about the plans and same time I have requested for disconnection on[protected] and have surrendered the modem on Feb[protected] to Hathway executive and got acknowledge slip, but so far the connection has not been disconnected, every day I called customer care and complaint about it, they closed ticket without my knowledge as "Shifted Non Feasible Area" and disconnect the call while taking about the issue

please refer the attached image

I have lost trust of Hathway broadband, because of this incident I am not ready to take Hathway connection on Chennai and I won't refer any of my friends to take Hathway anymore

Details:

Acc No: [protected]
Plan: Half yearly plan 20 mbps 1000GB
Validity:[protected]
Disconnection request on:[protected]