Hathway Cable & Datacom — shifting connection to new address pending more than 5 days and no proper response

Address:

560076

29th Apr i changed my address ns raised the request for shifting hathway connection. 1st request got closed without approach me and 2nd complaint raised on 30th Apr. Still now i am following for getting connection to new address, but every days customer care team extending the days and no proper support from tech team. I paid amount before using the data and almost 15 days i am not able to use data. Hathaway not ready to refund 15 days amount with cancellation my connection.