Hathway Cable & Datacom — shifting of existing connection

Address:

No.820, 27th Main, HSR Layout Sector 1, Bangalore - 560102, 560102

I am an existing subscriber of hathway broadband, i had raised request to shift my connection to my new house on 16th of May, but then they didn't respond on this and they said i was unreachable and then they closed ticket. I kept on calling them every day 5 times, and again then i raised another ticket with same request on 19th of May but there also they have not taken any action and they kept playing with my time, sometimes they used to keep me on line for hold longer than 45 mins.

Finally after lot of struggle i somehow found contact no and i made him do the cabling, he did cabling and then he promised after three hours person will come for modem installation and then my connection will be active. Till date i have not got my connection shifted and up but everyday these fraudsters call me to recharge and upgrade the plan.

Now who ll bear the loss that i been through, and my connection is inactive from 16th of May to till date . I want either connection to be shifted at my premises with extension of non usage days or full refund as a compensation from the company

Below i am attaching my account details and ticket request numbers as well

My account no :- [protected]