Hathway Cable & Datacom — showing negative balance in cart

 
1 Review
Bengaluru, Bangalore District, Karnataka, India
 moksha reddy on Apr 17, 2019
Hi,
I have a cable tv connection from hathway.
Account number: [protected]
There is negative balance of 906. Not sure why this amount is being shown in the app.
I have made the bills correctly when it was post paid.
Recently I had added 2 kids channel in mid march and during this the cart was showing the amount correctly. Now when I trying to recharge in April month its by default showing 906 Rupees.
I had called customer care of hathway and raised a complaint on 10th April. From then on I have been calling customer care everyday twice and they keep saying billing team will get back. But after a week also hathway is not able to give an answer for why I m being charged 906. They have the worst customer care support. Please help me in getting this addressed ASAP.

Thanks,
MokshaKS

showing negative balance in cart

Complaint Status


[Apr 17, 2019] Hathway Cable & Datacom customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    26%
    Complaints
    2991
    Pending
    292
    Resolved
    685
    phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 22 6774 2500
    location
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
    Hathway Cable & Datacom - showing negative balance in cart