Hathway Cable & Datacom — sony channels not available

Address:

Mumbai City, Maharashtra, 400077

This is with respect to the new tv rules implemented by trai with effect from 28th december 2018.
I am a hathway digital tv customer from mumbai.
Many sony channels are not available in the hathway a-la carte list on the hathway website as well as in the 'my hathway' app. For example: sony pix, sony ten 1, sony ten 2 are not included in the list.
I want to select sony pix but when i search for sony pix, i can only see sony pix hd but not sony pix sd.
Also hathway has removed a lot of broadcaster bouquets from its channel selection list. For example : sony has mentioned 28 bouquets on its website (Sony pictures) but only 4-5 bouquets are available on hathway.
This has caused a lot of confusion among customers while deciding the channels as we are unable to select our favourite sony channels.